OUT PATIENT FEEDBACK
Retour’s Outpatient Feedback System helps you collect real-time patient feedback during or immediately after their visit—covering everything from registration and waiting time to consultation and pharmacy experience. It gives you clarity on what’s working well and where patients are quietly walking away disappointed.
Know What’s Working in Your OPD—and What’s Not
Outpatient visits often set the tone for how your hospital is perceived. These interactions may be brief, but they influence trust, satisfaction, and whether patients return or recommend your services.
Retour’s Outpatient Feedback System helps you collect real-time patient feedback during or immediately after their visit—covering everything from registration and waiting time to consultation and pharmacy experience. It gives you clarity on what’s working well and where patients are quietly walking away disappointed.
Real-Time Feedback Collection: Collect responses during or immediately after the patient visit, without delay.
Department-Wise Tagging: Route each feedback entry to the relevant service area—reception, pharmacy, lab, etc.
Wait Time and Service Input Capture: Gather specific insights on waiting time, consultation quality, and staff behaviour.
Instant Alerts for Negative Feedback: Get notified immediately when a concern or complaint is raised.
Role-Based Access and Control: Ensure the right teams view and act on feedback securely and efficiently.
Consultation-Based Feedback Analytics: it is based on consultation dates—helping you understand daily performance trends of outpatient services.
Benefits
Reduce Waiting Time and Improve Flow: Act on real-time inputs to fix delays and streamline OPD operations.
Boost Patient Satisfaction: Respond quickly to issues and make patients feel heard and valued.
Enhance Service Efficiency: Address recurring bottlenecks in OP services, from check-in to pharmacy.
Increase Retention and Trust: Build credibility by showing patients their feedback leads to real action.
Enable Faster, Evidence-Based Decisions: Use live data to guide operational improvements and staff training.
Improve Overall OPD Performance: Monitor performance trends and strengthen coordination across departments.
Every outpatient visit tells a story - make sure you hear it.
With Retour's Outpatient Feedback System, you don't have to guess what your patients feel. You'll know.
Our services
Our services are designed to capture patient feedback and complaints through various convenient channels such as direct in-person communication, telephonic conversations, feedback forms, mobile apps, emails, and online portals. This multi-channel approach ensures that patients can comfortably share their experiences and concerns in the way that suits them best.
Through Executive
Executive feedback captures patient experiences directly from hospital executives, enabling quick issue identification and service improvement.
Through Telecaller
Telecaller feedback captures patient experiences through follow-up calls, helping identify concerns and improve service quality efficiently.
Patients can share their feedback or raise concerns by calling the dedicated helpline or the hospital’s contact number, ensuring quick and accessible support.