Track the Entire Inpatient Journey—From Admission to Discharge

Inpatients spend more time inside the hospital and interact with multiple departments, staff, and services—making their experience deeper and more detailed. Each moment—from nursing care to housekeeping—shapes how they feel about your hospital. Unlike outpatient visits, their feedback reflects the entire care journey, not just a single interaction.

Retour’s Inpatient Feedback System helps you understand that experience while patients are still under your care. These insights give you the opportunity to fix issues in real time—whether it's service delays, discomfort, or communication gaps. They also help you spot patterns and improve the experience for upcoming patients.

Delivering quality care isn’t just about treatment—it’s about how patients feel throughout their stay.

Multi-Department Routing: Responses are automatically tagged and routed to relevant departments like nursing, food services, housekeeping, or pharmacy—so each issue reaches the right team.

Live Monitoring and Alerts: All responses reflect instantly on dashboards. Any negative feedback generates immediate alerts, helping hospital teams act before concerns escalate.

Insight Into Critical Care Touchpoints: Track patient experience across various touchpoints—room conditions, nursing care, staff attentiveness, response time, and more.

Customisable Feedback Triggers: Feedback can be collected daily, on specific days, or based on events like complaints, special requests, or care milestones.

Recognition and Visibility: Positive mentions are auto-tagged and reflected on admin and departmental dashboards, helping appreciate and motivate on-ground staff.

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Real-Time Bedside Feedback Collection: Patients can scan QR codes placed at their beds to share feedback at any point during their stay. Executives can also gather responses in person—ensuring every patient has an easy way to be heard.

Key Features

• Improve Patient Comfort During Stay: Timely inputs allow you to fix discomfort or issues before discharge—reducing complaints and improving satisfaction.

• Strengthen Team Accountability: Feedback routed to departments encourages ownership and quick response—making care more reliable and consistent.

• Empower Staff Through Recognition: Sharing patient appreciation with departments boosts morale and encourages attentive service.

• Ensure 360° Care Visibility: With live dashboards and trend reports, you gain a complete picture of how your hospital performs during inpatient care.

• Prevent Negative Discharge Experiences: By resolving issues while patients are still admitted, you avoid last-minute complaints or dissatisfaction at discharge.

• Make Data-Driven Operational Decisions: Use live, department-level insights to improve staff allocation, facility management, and patient support systems.

Benefits

Every moment of an inpatient’s stay matters. Don’t wait until they’re discharged to find out how they felt.

With Retour’s Inpatient Feedback System, you can listen, act, and improve—in real time.

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Our services

Our services are designed to capture patient feedback and complaints through various convenient channels such as direct in-person communication, telephonic conversations, feedback forms, mobile apps, emails, and online portals. This multi-channel approach ensures that patients can comfortably share their experiences and concerns in the way that suits them best.

Executive feedback captures patient experiences directly from hospital executives, enabling quick issue identification and service improvement.

Through Telecaller

Telecaller feedback captures patient experiences through follow-up calls, helping identify concerns and improve service quality efficiently.

Patients can share their feedback or raise concerns by calling the dedicated helpline or the hospital’s contact number, ensuring quick and accessible support.

Through Executive

Helpline or Hospital Contact