LAMA/DAMA PATIENT FEEDBACK

When patients don't complete their treatment and opt for Leave Against Medical Advice (LAMA) or Discharge Against Medical Advice (DAMA) - it often points to deeper, unspoken issues like fear, confusion, dissatisfaction, or financial stress. These exits aren't just administrative - theres a chance to understand what went wrong.

Retour’s LAMA/DAMA Feedback System helps hospitals capture those reasons and reflections through structured follow-ups after patients leave. The data feeds directly into your feedback dashboards, so you can identify patterns and reduce future premature exits.

Understanding why they left is the first step to making more of them stay.

Find Out Why Patients Leave Against Medical Advice

Telecaller-Led Feedback Collection: Patients marked as LAMA/DAMA are automatically added to the telecaller list. Trained callers gather structured feedback soon after exit—while the memory is still fresh.

Reason Mapping and Categorisation: Every LAMA/DAMA entry is logged with a primary reason—such as cost concerns, dissatisfaction, lack of clarity, or personal preferences. This helps in identifying recurring trends.

Live Dashboard Visibility: All responses reflect in real-time dashboards accessible to admin and departments, helping track cases and reasons over time.

Department-Wise Routing: Issues related to nursing, communication, or any specific service are tagged and routed to the relevant team for analysis and action.

Date-Based Filtering and Review: Feedback can be filtered by specific dates to track improvements, spot spikes, or review case-wise patterns over a certain period.

Recognition and Concern Alerts: Positive feedback is highlighted and routed to departments just like in regular feedback modules. Critical concerns trigger alerts and can be tracked to closure.

Key Features

Benefits

• Identify Root Causes of Early Exits: Understand what’s pushing patients to leave against medical advice—whether it’s fear, dissatisfaction, or unclear communication—and act on it before more cases follow.

• Reduce Future LAMA/DAMA Cases: Track recurring reasons like discomfort, delays, or financial stress—and fix internal issues that lead to premature discharges.

• Build Stronger Discharge Communication: Equip your staff to explain procedures, risks, and next steps more clearly—helping patients feel confident enough to complete their treatment.

• Hold Teams Accountable and Aligned: Route feedback to the right departments so every team knows where trust was lost—and what needs improvement.

• Protect Hospital Reputation: Following up after an early discharge sends a clear message: your hospital listens, cares, and learns—protecting both relationships and reputation.

• Support Data-Backed Policy Improvements: Use insight-rich reports to improve discharge protocols, communication training, and financial guidance—based on real patient stories.

Every LAMA/DAMA decision carries a message. The real question is—are you listening?

With Retour’s LAMA/DAMA Feedback System, you’ll finally have the data, insights, and tools to listen—and turn early exits into fewer regrets.

[Talk to Our Team]

Our services

Our services are designed to capture patient feedback and complaints through various convenient channels such as direct in-person communication, telephonic conversations, feedback forms, mobile apps, emails, and online portals. This multi-channel approach ensures that patients can comfortably share their experiences and concerns in the way that suits them best.

Through Executive

Executive feedback captures patient experiences directly from hospital executives, enabling quick issue identification and service improvement.

Through Telecaller

Telecaller feedback captures patient experiences through follow-up calls, helping identify concerns and improve service quality efficiently.

Patients can share their feedback or raise concerns by calling the dedicated helpline or the hospital’s contact number, ensuring quick and accessible support.

Helpline or Hospital Contact