Capture the Critical Moments—Before Patients Walk Out

Emergency wards are high-pressure zones where care must be quick, seamless, and sensitive. These patients may stay only for a short time, but their experience—good or bad—leaves a lasting impression.

Retour’s Emergency Ward Feedback System is designed to capture these impressions in real time, either through executives stationed on-site or QR codes placed strategically in the emergency department.

It gives you a chance to act fast, address gaps on the spot, and continuously improve emergency care for those who need it most—without waiting for complaints.

Key Features

Benefits

• Act Quickly on Time-Sensitive Feedback: Emergency ward feedback comes in when it matters most—during or just after treatment—allowing you to fix service gaps before they become bigger issues.

• Deliver Compassion Under Pressure: Address emotional and experiential concerns, not just clinical ones—making patients feel heard, even in the most urgent settings.

• Boost Trust in Emergency Services: Patients who feel safe, respected, and supported in emergencies are more likely to return, refer others, and trust your hospital for future care.

• Strengthen Cross-Team Responsiveness: With real-time routing and visibility, feedback ensures departments coordinate better—speeding up diagnosis, treatment, and discharge flow.

• Reward and Motivate On-Ground Staff: Highlighting appreciation in a high-stress zone like the ER boosts morale and helps teams feel recognized for their fast, focused work.

• Build a Culture of Immediate Accountability: Real-time alerts, transparent dashboards, and closure tracking reinforce a system where no concern is too small or too late to be addressed.

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On-the-Spot Feedback Collection: Executives gather responses directly from patients or their attendants before they leave, while mobile-friendly QR codes allow for quick and discreet submissions.

Routing to Emergency Care Touchpoints: Feedback is automatically tagged and routed to relevant areas like nursing, triage, reception, diagnostics, or billing—ensuring the right team sees what went wrong or right.

Focused Feedback on Key Experience Areas: Collect input on wait times, staff behaviour, treatment clarity, emotional support, and environment—giving you a well-rounded view of emergency care delivery.

Recognition Flow and Concern Resolution: Positive feedback is highlighted and shared with department heads and admins. Critical responses are tracked until closed—ensuring follow-through.

Short and Structured Forms: The system is optimised for brief yet effective forms—perfect for fast-moving environments where patients don’t have time for lengthy surveys.

Instant Dashboard Updates and Alerts: All responses reflect in real time on Retour’s dashboards. Any negative or urgent feedback is immediately notified to the concerned department for immediate action.

The emergency ward is where every second counts—and so does every piece of feedback.

With Retour’s Emergency Ward Feedback System, you gain clarity, accountability, and trust—all in real time.

[Talk to Our Team]

Our services

Our services are designed to capture patient feedback and complaints through various convenient channels such as direct in-person communication, telephonic conversations, feedback forms, mobile apps, emails, and online portals. This multi-channel approach ensures that patients can comfortably share their experiences and concerns in the way that suits them best.

Through Executive

Executive feedback captures patient experiences directly from hospital executives, enabling quick issue identification and service improvement.

Through Telecaller

Telecaller feedback captures patient experiences through follow-up calls, helping identify concerns and improve service quality efficiently.

Patients can share their feedback or raise concerns by calling the dedicated helpline or the hospital’s contact number, ensuring quick and accessible support.

Helpline or Hospital Contact