Every Patient has a Word to Share
Our real-time hospital feedback system captures every concern, praise, or cry for help — so you can act faster, serve better, and never miss what your patients are trying to say.
Turn Every Patient Interaction into a Better Experience.
We Bring It To Your Notice
Welcome to Retour Solutions
Where healthcare listens — deeply, constantly, and with empathy.
Retour Solutions is a healthcare technology company that helps hospitals and healthcare facilities turn patient voices into meaningful action. Our platform captures real-time feedback, converts concerns into trackable tickets, and delivers insights that improve care, experience, and operational efficiency.
From first OP to final discharge— and every moment in between — Retour ensures no patient concern goes unheard.
Because when you listen better, patients trust you forever.
Why Listening Needs to Change ?
Retour listens where others don’t — at nurse desks, waiting areas, and other touchpoints — and alerts your team before it turns into patient dissatisfaction.
Some of the most honest feedback never show up in words. It hides in silence, expressions, walkaways, or tension. If you miss these quiet signals, you risk losing trust — without ever knowing what went wrong.
What Traditional Systems Can’t Show ?
Surveys and post-discharge forms only catch structured responses. But patients express the most important emotions in real-time — through tone, expressions, and silences — long before anyone hands them a feedback form.
Where Trust Is At Stake
Some crucial moments often go unnoticed — at the OPD, emergency room, nurse station, or billing counter. Yet, these quiet interactions shape how patients feel, influencing their overall care experience and trust in you.
When Silence Becomes a Risk
Ignored discomforts don’t just vanish — they grow. These lost signals lead to broken trust, negative word-of-mouth, and missed chances to recover an experience that could’ve turned into long-term loyalty.
How Retour Brings It to Light
Our Feedback Management System
Every voice counts — and every concern deserves a response
Delivering excellent care is only half the journey. Listening, responding, and acting on patient experiences make the real difference. Our Feedback Management System empowers hospitals to build trust by showing patients that their concerns are not just heard — they’re resolved.
Patient Feedback System
From simple SMS feedback to QR-based forms, gather real-time feedback across departments. Analyse trends, spot problem areas, and understand what's working well — all while proving to patients that their opinion and feedback matter in shaping their overall experience.
Ticket Management System
Our ticketing system automatically captures complaints or service requests from various touchpoints — OPD, wards, reception, or even social media — and assigns them to the right department for timely resolution. Track, escalate, and close the loop with complete transparency.
Never let a patient concern fall through the cracks.
Turn patient opinions into action.
WHY CHOOSE US?
Driving Impact Through Insightful Engagement
How It Works
Let us help you explore the new world by leveraging technology.
Our Clients
Trusted by Hospitals That Prioritise Patient-Centric Care
See how Retour makes feedback simple, fast, and actionable — for patients, staff, and supervisors.